Privacy Policy and shop terms

This website will collect information from you when you visit and you use my contact form. You may be asked for details such as your name and email address.

This information may be used in a number of ways:

  • To respond to and answer any query that you may pose.
  • To help improve things following feedback from you.
  • To keep you informed of events and services if you elect to receive my newsletter.
  • To process your order when purchasing from my shop page.

If you elect to receive information and updates from me and later wish to unsubscribe, there is the option to do so via a link at the bottom of each newsletter.

Your privacy is respected. Any use of your information is in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR). Your information is never passed on or sold. This website is operated through a secure server.

This policy applies only to information collected online, different policies may apply to any information gathered offline. Any changes to this policy will always be updated on this page. If you have any questions about the privacy policy please contact me

Cookies

Many websites use cookies in order to improve your browsing experience. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable the website to remember you, either for the duration of your visit (using a session cookie) or for repeat visits (using a persistent cookie). For further information see www.aboutcookies.org

This site uses traffic analytics cookies to identify which pages are being used on the site. This helps analyse data about web page traffic and improve the website in order to tailor it to visitor needs. This information is used solely for statistical analysis purposes, IP addresses are anonymised so that individuals cannot be identified. The statistical data is retained for a minimal period only.

If you wish to restrict cookies then you can do this through your browser settings or by using additional browser software such as Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). For information on how to control cookies on your mobile device please refer to your handset manual.

This website may contain links to other websites. Once you have used these links to leave this site, you are responsible for the protection and privacy of any information which you provide whilst visiting such sites. The inclusion of any link to another website does not necessarily imply a recommendation or endorse the views expressed on it.

Shop policies

Delivery

Postage free to U.K. addresses using Royal Mail, unless the package is too large then another courier will be used (usually UPS). I aim to send out orders within 5 working days, but if you need it urgently please get in touch and I will try my best to get it to you in time.

International orders occur a flat fee of £40, if the postage come out significantly cheaper, I will refund the difference. If its is significanlty more I will ask for further payment, you can of course cancel the order if you feel it is too much. Please note that you will be responsible for paying all duties, taxes and other fees levied outside of the UK.

Returns

This policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable) –

Any item not in its original condition, is damaged or missing parts for reasons not due to my error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
I only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact me.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.